Terms of Service

Last updated 26 August 2026

1. Who these terms are between

These Terms of Service govern the relationship between SD Websites (referred to as "we", "us" or "our"), located at SD Websites, 11385 Poway Rd., San Diego, CA 92128, and the individual or business purchasing our services (referred to as "you", "your" or "the client").

By subscribing to a plan, approving a website for launch, or otherwise using our services, you agree to these terms.

2. The services we provide

Depending on the plan you select, our services may include website design, website development, copywriting, web hosting, SSL provision, backups, uptime monitoring, content updates, search optimization of your website, and setup of business listings.

The specific inclusions and page limits of each plan are set out on our pricing page. Work that falls outside your plan, including custom development such as booking systems, online stores and third party integrations, is quoted separately and only begins once you have agreed the figure in writing.

3. Fees and billing

3.1 Monthly subscription

Our services are provided on a monthly subscription. The fee for your plan is stated at the time you subscribe and remains fixed for as long as you continue on that plan without interruption.

3.2 When billing starts

Billing begins on the date you sign up. Your subscription renews automatically each month on that same date.

3.3 No build fee

Standard plans carry no design fee, setup fee or build fee. Custom projects may require an agreed development fee, which will always be stated in writing before any work begins.

3.4 Failed payments

If a payment fails we will attempt to contact you and retry the payment. If an account remains unpaid for fifteen days after the renewal date we may suspend the website until payment is resolved. If it remains unpaid for forty five days we may treat the subscription as cancelled.

3.5 Taxes

Fees are exclusive of any applicable taxes, which will be added where required by law.

4. Cancellation

You may cancel at any time by notifying us in writing before your next renewal date. Cancellation takes effect at the end of the current paid period. We do not provide partial refunds for unused portions of a monthly period.

On cancellation your domain name remains yours. We will provide an export of your website content and any images you supplied. Because hosting forms part of the subscription, the hosted website will be taken offline at the end of the final paid period.

We may cancel or suspend service by giving you thirty days written notice, or immediately in the circumstances described in section 8.

5. Your responsibilities

You agree to provide accurate information about your business, including services, pricing, hours, service area and any licence or registration numbers displayed on the website.

You are responsible for ensuring that any content you supply, including text, photographs, logos and trademarks, is either owned by you or licensed to you for this use. You confirm that you have the right to use anything you send us.

You are responsible for the accuracy of claims made about your business on the website, including licensing, insurance, certifications and guarantees.

6. Ownership

6.1 Your property

You retain ownership of your domain name, your business name and logo, all text and images you supply, and all customer data and inquiries generated through the website.

6.2 Content we create

On payment of your subscription, you receive a licence to use the website copy and design we produce for your business for as long as your subscription is active. On cancellation you retain the right to reuse the text and images from your site.

6.3 Our property

We retain ownership of the underlying frameworks, templates, code libraries, build tooling and systems we use to produce and host websites. These are not transferred to you.

7. Content updates

Plans include unlimited content updates. Content updates means changes to text, pricing, service descriptions, images, hours, contact details, and the addition or removal of pages within the page limit of your plan.

The following do not fall within content updates and will be quoted separately: custom feature development, integration of third party systems, redesigns of the overall visual identity, migration to a different platform, and creation of content for a business other than the one covered by your subscription.

We aim to complete update requests within one working day. This is a target rather than a contractual guarantee.

8. Acceptable use

You agree not to use our services to publish or promote content that is unlawful, fraudulent, defamatory, obscene, harassing, or that infringes the rights of others. You further agree not to use our services for content relating to illegal goods or services, malware distribution, or deceptive practices.

We reserve the right to decline or discontinue work, without refund, where content or conduct breaches this section.

9. Hosting and availability

We provide hosting as part of your subscription and take reasonable steps to keep your website available, including daily backups and uptime monitoring. We do not guarantee uninterrupted availability. Outages may occur due to maintenance, third party infrastructure failure, or events outside our control.

We will make reasonable efforts to restore service promptly and to notify you of significant interruptions.

10. Search performance

We do not guarantee any particular search engine ranking, position, traffic volume, number of inquiries, or revenue outcome. Search engines operate independently and change their systems without notice. Our obligation is to perform the optimization work described in your plan competently, not to achieve a specific result.

11. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to these terms or our services shall not exceed the total amount you paid us in the three months preceding the event giving rise to the claim.

We are not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost business, lost data or loss of goodwill, even if we have been advised of the possibility of such damages.

Nothing in these terms excludes liability that cannot lawfully be excluded.

12. Indemnity

You agree to indemnify and hold us harmless from any claim, demand, loss or expense, including reasonable legal fees, arising from content you supplied, claims made about your business on your website, your breach of these terms, or your violation of the rights of a third party.

13. Third party services

Our services may involve third party providers including domain registrars, hosting infrastructure, payment processors, email delivery services and analytics providers. Your use of those services may be subject to their own terms. We are not responsible for the acts or omissions of third party providers.

14. Changes to these terms

We may update these terms from time to time. Where changes are material we will give you at least thirty days notice by email. Continuing to use our services after the notice period constitutes acceptance of the updated terms.

15. Governing law

These terms are governed by the laws of the State of California. Any dispute arising under them shall be subject to the exclusive jurisdiction of the state and federal courts located in San Diego County, California.

16. Entire agreement

These terms, together with the plan description on our pricing page and any written quote for custom work, form the entire agreement between us. If any provision is found unenforceable, the remaining provisions continue in full effect.

17. Contact

Questions about these terms can be sent to hello@sdwebsites.com or by post to SD Websites, 11385 Poway Rd., San Diego, CA 92128.